Please send all returns & exchanges with a completed form to:
22 Brandeis Circle, Newton, MA 02459
If you are not 100% satisfied with your purchase, simply return it for a full refund. You can return unopened and unworn socks or packages of socks for up to 30 days from the purchase date for a full refund. Packages of socks that have been opened will be eligible for up to 50% of the purchase price.
Your refund will not include shipping charges previously paid unless the socks are defective or there was a fulfillment error. All return shipping costs are the responsibility of the customer..
The product(s) will be inspected upon receipt. All returns must be in resalable condition and all original packaging must be in place for full credit to be issued. No credit or exchange will be issued if the product shows signs of use. A refund of up to 50% of the original purchase price will be considered if the package has been opened, but the socks have not been worn.. Please do not include worn socks with your return. If you purchase a 12-pack of socks and only open one of the interior packs, you are welcome to return the other three packages for a partial refund.
In order to exchange merchandise, please complete the returns section on the front side of the returns and exchanges form with the unopened and unworn items you are exchanging. In the exchanges section, list the new item(s) you would like to receive. If the items cost less than the items you are sending back, you will be credited with the difference. If the items cost more than the items you are sending back, we will get in touch with you in regards to payment. Please allow 30 days for your exchange to be processed.